About Us


Daily Order Cut Off Time
Any order received after 3pm Pacific or 6pm Eastern will ship on the following business day. All orders ship from our warehouse in Southern California and take apx. 5-9 business days to arrive on the East Coast & Canada. If you live in the West, your order will most likely arrive within 2 or 3 business days.

Two Way Shipping
All orders that qualify for two way shipping will receive instructions in the box on how to take advantage of the return shipping. (if need be…)

Overnight Shipping Terms
Overnight shipping is only available in the Lower 48 of the US and is not guaranteed to be delivered the next business day. (some rural areas) Rudy Project is not responsible for deliveries that do not arrive overnight*. Overnight orders placed on Friday could be processed the following business day based on the cutoff time defined above. (We do not offer Saturday delivery) 
If your order qualifies for FREE Overnight Shipping, you must select the Overnight Shipping option during checkout.

Delivery Address / Post Office Boxes
Sorry, we do not deliver to P.O. boxes so we’ll need a residential or commercial street address to ship your order to.

Alaska / Hawaii / Puerto Rico / Guam Customers
For customers in Alaska, Hawaii, Puerto Rico and Guam, we have a flat rate shipping and handling fee (see above) for your entire order. No Overnight shipping option is available for these destinations.

Canadian Shipment Schedule
Canadian shipments leave our warehouse on Tuesday’s and Thursday’s and typically take up to 7 business days to arrive. If your package has not arrived within 7 business days, please call us so we can track it. Sorry but we do not ship orders to the Canadian province of Nunavut NU.

* All shipping prices are subject to change without notice. Severe weather, natural disasters, and other uncontrollable events could cause delays for delivery services. When the delay is due to an act of nature, shipping refunds are not issued.
Have a question?
For the best service, use the Chat feature found at the bottom right hand side of your browser window. 

To speak to a Customer Service Representative Call: (877) 852 – 8457

Customer Service Hours:
Monday – Friday 7:30am – 4:30pm (Pacific Time)

Closed Saturday and Sunday

All prices listed are in U.S. Dollars. If you are using a credit card from a Canadian (or other international) bank, your credit card company will convert your order total on your credit card statement to Canadian Dollars (or other foreign currency) based on the conversion rate at the time of your order.

Return Policy

90-day Risk Free Money Back Guarantee

Ordering on the Internet or through a catalog could be risky, but not with Rudy Project North America’s 90 DAY MONEY BACK GUARANTEE! If you’re not totally stoked on your Rudy Project purchase, just return it within 90 days for a full refund (less shipping & handling). No hassles, no questions. This 90 day return policy does not apply to prescription eyewear. For prescription sunglass warranties, see ** below.

Rudy Project North America Return Policy
If your original purchase qualified for free return shipping, a prepaid return shipping label would have been included in your box. To make a return, package the item(s) securely in the original box and place the return shipping label over the original label. Drop your package off with an appropriate shipping carrier and be sure to keep a copy of your invoice and tracking number. If you do not have the original box or a return label, please send your item back in a traceable manner (UPS, FedEx, etc.) to the following address:

Rudy Project North America Returns
1015 Calle Amanecer
San Clemente, CA. 92673

Sorry, we do not service product exchanges. We do however offer a 90 day refund policy, so you may return your original order and place a new order on our site for the item(s) you wish to exchange for. 

* Original packaging should be returned or a repacking fee will be deducted from your credit. If you received a promotional item(s) with your original purchase, this promotional item(s) should be returned or we’ll deduct the retail value of the promotional item(s) from your credit. Product returned for credit must be in 100% resalable condition and show no signs of wear or use.
** Prescription sunglass warranties should be taken to the Eyecare Professional that dispensed your eyewear. If you ordered your Rx sunglasses directly through our website, please contact our customer service department at (877) 852-8457 and we’ll be happy to assist you with this.